We offer complimentary standard delivery (2-6 business days) on all Australian orders above AUD$20.
Prices for delivery are :
Standard delivery - $8.95
Express delivery - $11.95
Processing days: Monday - Friday (excluding Australian public holidays and weekends)
Please allow 1 business day for us to get your LUA packs ready for delivery. You’ll get a shipment notification email as soon as LUA is on the way!
LUA currently ships worldwide at a $12.95 flat rate. International free shipping is available for orders AUD$75 and above. To shop in your selected local currencies, click on the top right button to select your currency preference.
All international standard and express shipping are shipped by a selected courier and are delivered by the destination's local postal service. LUA Lashes is not responsible for delivery delays due to weather, mishandling by carrier, incorrect addresses for all shipments - we reserve the right to charge any additional re-shipment fees for packages sent back to us. If a package is considered lost or damaged please contact firstname.lastname@example.org within 14 days from the delivery confirmation email.
Please also note, International Orders may be subject to tax and duties by your country’s custom. The recipient is responsible for all import fees. If you have any questions, please contact your local customs office for more information.
Sorry about that! Yes we know sometimes it takes a squad to locate your parcel. We are here to help. It takes 1-2 business days for shipment status to update. If your tracking details are unavailable, please contact us at email@example.com.. We will be at your assistance.
You can amend your shipping info within 12 hours from order placement. Please contact us at firstname.lastname@example.org and we will get LUA to your new location.
Please note, we cannot accept any cancelation once the order has been dispatched.
We have included info on each product page to help answer your questions. If you have any other questions, please email email@example.com
With the right care, LUA Lashes can be worn 20 times.
LUA purchases from our site are intended for personal use. If you wish to distribute LUA, please contact us at firstname.lastname@example.org
We are sorry LUA did not work for you. Due to sanitary reasons we do not offer returns or exchange for ‘change of mind’ after purchase.
Please note : Our lashes are handcrafted, therefore each one can be slightly different; this would only be minor and is not a fault but part of the unique lash assignment of individual fibres.
In the unlikely situation LUA arrived defective or damaged, please email email@example.com within 14 days from receiving them and we will replace or provide store credit.
You will be charged as soon as your order is accepted and processed by our team.
If your payment was unsuccessful. Check that your billing details (security code and billing address) matches what you have provided.
Your card issuer may have declined your payment for security reasons. Please contact then before trying again. If none of the above seems to be the issue, please contact us at firstname.lastname@example.org. We will be happy to assist!
We love showering you with promos. However, you can use one code per order. Please choose your best code.
We are currently an online store. But please follow us on instagram @lualashes_ or subscribe to us to be the first to know of any updates.